Client: ISB – A leading provider of 24/7 monitoring services for residents and businesses across six Western European countries.
The Challenge
When you’re delivering critical monitoring services 24/7, across multiple countries, visibility and reliability are everything — especially when your contact centre agents are working remotely. ISB needed a smarter way to track performance, gain real-time insights, and streamline communications across their international operations.
The Partnership
Introduced through our strategic partner Audiocodes, ISB and Bulbtech came together to create a communications platform built for scale, speed, and simplicity.
The Solution
Over the course of a few months, Bulbtech and ISB designed and delivered a scalable platform that gives ISB round-the-clock insight into agent activity and performance, from anywhere in the world.
Real-time monitoring and behaviour tracking
Comprehensive agent reporting
Remote-ready, always-on visibility
Delivered in just 10 days
But we didn’t stop there.
We’re now working with ISB to build a unified telephony platform that brings together all their voice services in one place — making number and user management easier while helping them drive down costs and increase control.
The Result
A future-ready platform for smarter agent management and voice communications — helping ISB stay connected, compliant, and in control across borders and time zones.
Ready to scale your communications globally, without losing visibility?
Talk to Bulb. We’ll show you how.