Client: CSC – A vital support organisation working closely with multiple external agencies to protect and support service users.
The Challenge
CSC was relying on an outdated, on-premise telephone system that had been reduced to a basic call-divert tool during lockdown. As a result, many team members had either forgotten how to use it—or never used it at all.
With hybrid working now the norm, CSC needed a modern, flexible, and secure communication platform—one that could support mobile working, ensure seamless collaboration with external agencies, and record all calls to protect service users and staff alike.
The Bulbtech Difference
When CSC met the Bulb team, they told us they were immediately impressed by how quickly we understood their challenges and goals. Together, we set out to create a future-ready solution that would deliver reliability, mobility, and peace of mind.
The Solution
In just 21 days, we delivered a dedicated, always-on smart routing service that:
Connects staff directly with the right colleagues or external agencies—anytime, anywhere
Ensures permanent, compliant call recording to support service integrity
Enables CSC’s team to work securely and efficiently from any location
Boosts productivity with a user-friendly, cloud-hosted telephony platform
(And yes, the 21 days included number porting delays—otherwise, it would’ve been even faster!)
The Outcome
With Bulb’s support, CSC now has a modern, mobile, and secure voice solution that empowers their team and enhances their mission-critical work. Calls are connected quickly, reliably, and recorded for compliance—giving CSC the tools they need to respond with confidence, no matter where they are.
Need to modernise your phone systems without missing a beat?
Let’s talk. We’ll build it around your world.