When your business relies on agents being in the right place at the right time, guessing simply isn’t an option. For ISB, which operates teams across Europe supporting customers around the clock, the challenge was clear: with multiple platforms across multiple countries, there was no single view of who was doing what, when, or how effectively.
To see how they solved this, we’ve created a YouTube video that takes you behind the scenes of the project — showing exactly how real-time visibility was delivered across six countries in just 10 days.
Focus on business, not just technology
From the start, our conversations with ISB weren’t about swapping systems for the sake of it. As you’ll see in the video, the focus was on understanding the business: where visibility was being lost, how teams actually worked, and what success needed to look like.
The clock was ticking. ISB needed a solution fast. Working together, we designed a platform that provided live insight across every country, every team, every day — without unnecessary features or complexity. Agents had a system they could rely on, and managers finally had the clarity they needed.
From fragmentation to real-time insight
Before the platform, ISB had little visibility into day-to-day activity. Within days, live wallboards and actionable insights gave leaders a complete view of operations across six countries.
As we explain in the YouTube video, this wasn’t about shortcuts. The rapid rollout was the result of collaboration — open, honest conversations between Bulbtech and ISB ensured that every step focused on real business needs.
One platform, one view, total control
Since implementation, ISB no longer struggles with fragmented systems. Reporting managers have instant access to the information they need, helping ensure the right people are in the right place at the right time — without guesswork.
In the video, you can hear directly from ISB about how having a single, unified platform changed the way they operate. And it’s not just about what was delivered in those first 10 days — Bulbtech continues to support ISB, challenging assumptions and exploring what’s next for the platform.
Honest conversations, real results
Scaling across countries or managing hybrid teams brings complexity. Not every solution fits every business. As the video case study shows, our approach is grounded in honesty — we’ll tell you when we can help, and when we can’t. Because no business should gamble on incomplete insight or fragmented systems.
If you want to see how ISB achieved full visibility in just 10 days — and how a collaborative, business-first approach made it possible — watch the full YouTube case study.
